Shipping & Returns
It is the buyer's responsibility to pay attention to the tracking information of the order. If a package is held in a foreign postal office, it will be returned to us if it is not claimed by the buyer. We will not ship the package again for free. The buyer will need to pay for shipping again in order to receive their order. If an unclaimed international package is returned to us and the buyer wants a refund, we will provide a full refund minus the original shipping cost.
Although we thoroughly check each product for issues, we sometimes miss something. We allow returns for defective products for a full refund or replacement. We also allow returns if the customer changes their mind, although the customer will be responsible for return shipping.
Defects include missing items, elements, or obvious flaws of workmanship. We strive to provide excellent customer service. If you aren't happy with our products, just let us know and we will do our best to make it right. Please keep in mind that some products (such as the periodic tables) will always have minor variations in quality. For the periodic table, we allow returns for missing elements. We must purchase the periodic table from our website to receive a return.
We use pure samples of the elements. Because of this, there may be a small air bubble over calcium which tends to slightly react during the casting process. These bubbles are small and highlight the reactivity of some elements and we do not consider them defects.